DAY 1

27/02/2018

Tuesday 27 February 2018

08:35- 09:00

Chair’s Opening Remarks

Speaking
Antoine Casgrain
Head of Wealth Direct Service, Consumer Banking & Wealth Management - NAB

08:35- 09:00

Speed Networking

A meet-your-peers session, giving attends the opportunity to meet their fellow delegates and network.

09:00- 09:25

Opening Keynote Address: the age of the machines – navigating the intelligent automation landscape and cutting through the hype/Case study on Westpac NZ’s use of RPA

Understanding the range of technologies that drive intelligent automation. Why business need to think strategically about RPA, AI and everything in between. Selecting the right technologies to suit your business objectives.

Speaking
Michelle Hannan-Brown
Process Engineering Manager, CoE Process Engineering - Westpac (NZ)

10:15- 10:45

Panel Discussion: the bot versus human debate – Is intelligent automation a threat or opportunity in today’s business landscape?

Is machine learning a threat to the human workforce? Who should own automation within the business? From technology to support functions. What is reality and what is hype when it comes to RPA and AI? Will intelligent automation spell the end of business process outsourcing?

Speaking
Troy Barnes
Chief Customer Experience Officer - AIA (Malaysia)
Mike Dudarenok
Chief Customer Officer, Technology - Flight Centre
Dan Hickey
General Manager - Business Process Excellence - nbn Australia
Mark Wootton
Head of Custody Product Australia & New Zealand - BNP Paribas

ROUNDTABLE DISCUSSIONS

During this interactive session, attendees will be asked to join one of 6 roundtable discussions to to talk abut best practice, and best practice tips on how to approach RPA, AI, Governance and Data & Analytics

11:50- 12:15

Topic TBA

Speaking
Markoss Martina
General Manager Process Automation (Robotics & Cognitive Automation) - NAB

12:15- 12:40

Setting the stage for a champion RPA strategy

Understanding what the pre-requisites are for implementing RPA solutions within the organisation, what an ideal RPA Implementation Framework should consider and how best to preempt or avoid some of the most commonly occurring issues and scenarios.

Speaking
Nishad Mehare
Lead Business Analyst (Robotic Process Automation) - Sensis

INTERACTIVE DISCUSSION GROUPS

Discussion Groups will be running concurrently, hosted by 2-4 expert co-chairs. These informal discussions encourage everyone to participate and ask the questions they want the answers to. Choose your room and contribute to the conversation.


TRACK A: STRATEGY Day 1

13:40- 14:15

Developing a future proof intelligent automation strategy

How to choose the right provider and technology for your business Aligning automation deployment to the overall business strategy Ensuring there is complete documentation of business critical process before considering automation

Thomas Griebel speaker Automate:2018 intelligent automation and robotic process automation conference Melbourne
Thomas Griebel
Manager Finance Business Improvement - Curtin University
Nishad Mehare speaker Automate:2018 intelligent automation and robotic process automation conference Melbourne
Nishad Mehare
Lead Business Analyst (Robotic Process Automation) - Sensis

14:15- 14:50

Using intelligent automation to transform processes and drive innovation

Understanding the drivers and benefits of automation in the digital era Looking at synergies between process excellence and intelligent automation Beyond cost savings: the long term benefits of intelligent automation

Dan Hickey speaker Automate:2018 intelligent automation and robotic process automation conference Melbourne
Dan Hickey
General Manager - Business Process Excellence - nbn Australia

14:50- 15:25

Executive Partner Discussion Group


TRACK B: EXECUTION & GOVERNANCE Day 1

13:40- 14:15

Moving from ideas to roll outs: RPA in action

Understanding where RPA fits within the business What makes a sustainable production environment? Overcoming operational risks by considering workforce impact and governance

Lynn Penny speaker Automate:2018 intelligent automation and robotic process automation conference Melbourne
Lynn Penny
Group General Manager – Procurement - Mirvac
David Johnston speaker Automate:2018 intelligent automation and robotic process automation conference Melbourne
David Johnston
Enterprise Improvement Manager - Heritage Bank
Andrew Lim speaker Automate:2018 intelligent automation and robotic process automation conference Melbourne
Andrew Lim
Head of Data - Webjet

14:15- 14:50

Linking RPA to better customer engagement and experience

How RPA fits within your contact centre Creating intelligent and dynamic customer journeys through automation Facilitating predictive marketing and personalised message

Mike Dudarenok speaker Automate:2018 intelligent automation and robotic process automation conference Melbourne
Mike Dudarenok
Chief Customer Officer, Technology - Flight Centre
David Johnston speaker Automate:2018 intelligent automation and robotic process automation conference Melbourne
David Johnston
Enterprise Improvement Manager - Heritage Bank
Renata Sguario speaker Automate: 2018 Intelligent Automation conference Robotic process automation
Renata Sguario
Head of Sales and Operations Shared Services - Latitude Financial Services

14:50- 15:25

Executive Partner Discussion Group

15:55- 16:20

Process led automation: Its not just about the technology

Why intelligent automation needs to be process led and not technology led. Understanding how to choose the right process to automate. Aligning strategy and automation to deliver bottom line benefits.

Speaking
Thomas Griebel
Manager Finance Business Improvement - Curtin University

16:20- 16:45

Operational analytics: why data and analytics need to form the building blocks of automation

Understanding the different approaches to structured and unstructured data when considering automation technologies. Gaining better insights and enhanced services by prioritising data. How to use AI to identify complex patterns in data and support RPA.

Speaking
Andrew Lim
Head of Data - Webjet

16:45- 17:10

Future proofing RPA and AI: ensuring bots can adapt to new processes

Getting your operational set up right: version control, accessibility and governance. How machine learning can be used to further improve automated process outcomes and business intelligence in the future. Assessing future technologies and what AI will look like in the future.

Speaking